04 · Support
FAQ
Frequently asked
Shipping, returns, and how Nordstua works.
01 What does Nordstua sell?
<p>Nordic lifestyle objects: outdoor shelter and camp gear, tea tools, home objects, cordless lighting, and related accessories.</p>
02 Where do you ship from?
<p>Orders ship from our supplier after purchase, not from a Norwegian warehouse. Allow 1–3 weeks for delivery. Each product page says so before you buy.</p>
03 When is shipping free?
<p>Shipping is free on orders over 799 kr.</p>
04 Can I return an item?
<p>Yes. You have a 14-day right of withdrawal from the day you receive the item. Email support@nordstua.no and we send return instructions. If something arrives damaged or wrong, send photos of the item and packaging and we sort it out quickly.</p>
05 What about large outdoor shelters?
<p>Larger shelters and foldable outdoor structures need longer lead times and careful delivery planning. Check the product page for size, weight, and shipping notes before ordering.</p>
06 How does the wishlist work?
<p>Save products with the heart icon. Your list stays in this browser so you can compare later—no account required.</p>
07 Who is behind Nordstua?
<p>Nordstua is a small, independent Norwegian web shop. Company details, address and contact email are in the footer, and you can always reach us at support@nordstua.no.</p>